Reviews

  Had to get my car repaired because a faulty windshield installation at another shop resulted in water incursion, which in turn resulted in all sorts of problems. Charlene and the folks at Shotwell dealt with our insurance adjuster, set up the car rental, and got the problem(s) fixed with no fuss. Best service I've experienced in a long time. A++

  This is an amazing business.  They are so responsive, attentive and so nice!  I would recommend them to anyone who needs work done on their vehicle.  Great service and results!

  Picked shotwell because of yelp reviews and got the excellence I expected. My car came back with body work done so well I couldn't tell where there was original dent. And my car was immaculately detailed

  Looking for an auto repair shop? Look no further! This is the place! I chose Shotwell based on other reviews on Yelp and was not let down. The day I called, Lisa was kind, helpful and scheduled me for an appointment for the next day. Charlene did a quick and thorough estimate and sent to insurance that afternoon for review. The next day I was ready to schedule the repair and within a few days (and ahead of schedule) my car was back to new! For outstanding customer service, excellent communication and professional work you absolutely need to go here! You will not be disappointed. Thank you Charlene, Lisa and Team!

  There's a reason why Shotwell has five stars on Yelp. The service is quite simply amazing and they totally go above and beyond. Took my car there to get an estimate for a minor bumper repair and after noticing a scuff on the front bumper, offered to buff it out for me free of charge and even washed the car (which was in desperate need).

Also, shout out to Charlene who is very prompt over email, very professional, and follows up all communications in a timely manner. You really can't go wrong at this place.

  Absolutely knocked it out of the park. From the service to the communication to the job itself, had a great experience taking my car to Shotwell's. Highly recommend if you need a repair or any other work done. Blew me away with the pride in the work they do!

  I needed a lot of cosmetic repair to sell a car and Shotwell made it so easy. Communicated well with me, my insurance, and got everything tidied up, even the unexpected stench from a bag is shrimp left in the trunk by my partner with Alzheimer's for over a year! Lol. They were so friendly, even helping me with a few extra things when I picked up the car cuz I'm disabled. And it sold! Hooray for Lisa and Charlene and staff!

  As a new resident to Petaluma I was surprised to see that the reviews for many of the auto body shops were similar all had excellent ratings and reviews
My 2021 Kia Soul had. two different occurrences where significant damage was done to my car The first thing I realized that there is one adjuster who services at least the three shops I visited. As one owner told me  that wherever I went the cost would be similar and the quality of the repair indistinguishable

Well that wasn't my experience . What distinguished  these shops from one another is what I call customer service and  having the experience and crew that is more like family with the knowledge and skills to address without  any reservations to do the job to your satisfaction   Charlene and Lisa are a team that. stands above any estimator and coordinates  effortlessly  to have  your car ready to be repaired

They are  honest, reliable and committed to return your car looking both inside and outside as if it rolled out of the showroom, They know their job so well there  work is seamless  Whether it was  picking up the rental car or trying to figure out why  and how  my  screen had  dropped one of its readings  Instead of saying take it  to a Kia dealer their repair person took it on to read the manual and figure out what went wrong and brought it to the tire company who had lost one of the tire sensors

I have been a driver for over 50 years and never caused an accident but have visited many body shops on both coast and can say without a doubt this is the place to bring your car The other two places I visited it was subtle signs that  made me wary for example one owner clearly stressed and on overload  was  so distracted (maybe a bad day.  The other shop although wanting the business. did not  make any tangible connections.

All the shops were rated similarly but if you want  something above the "usual"  Shotwell  is the place to go You will be  seen and receive the best  price the best repairs and a commitment to  quality

  My car was involved in a bumper car accident.

Lisa and Charleen were amazing from the beginning to the end.  It was the best experience I ever had with a service company.

The best customer service and my car looked like I just drove it off the dealership lot brand new.

Call this company for all your car repair needs! You will not be disappointed

Maureen
Petaluma