I had a fantastic experience here. The people were wonderful and walked me through every aspect of the insurance repair. They took care of the car rental and I got to just leave the car there when I picked up mine. They even finished a day early! They did great work and I was very happy.
Great customer service. They did a great job replacing our damaged bumper and even washed our Eurovan making it look spiffy and like new. Will most absolutely come back (but hope we won't need to)!
My truck got hit by a tree in the big winds at the end of the year. The folks at Shotwell, especially Charlene the manger, were incredibly helpful. She answered all my questions and carefully explained the process. The damage didn't look like much, but it turned out there was structural damage that made it a salvage case. I could have had it repaired for less than the insurance company paid. But Charlene answered my questions about what it means to have a salvage registration. It turns out her honesty and recommendation to not repair it took money off the table for Shotwells, but it was the correct thing to do.
They were honest, knowledgeable and extremely helpful. I have had cars repaired there in the past, so I know their quality is excellent.
Looking for someone that you can trust, and does great work, I highly recommend Shotwell.