Looking for an auto repair shop? Look no further! This is the place! I chose Shotwell based on other reviews on Yelp and was not let down. The day I called, Lisa was kind, helpful and scheduled me for an appointment for the next day. Charlene did a quick and thorough estimate and sent to insurance that afternoon for review. The next day I was ready to schedule the repair and within a few days (and ahead of schedule) my car was back to new! For outstanding customer service, excellent communication and professional work you absolutely need to go here! You will not be disappointed. Thank you Charlene, Lisa and Team!
There's a reason why Shotwell has five stars on Yelp. The service is quite simply amazing and they totally go above and beyond. Took my car there to get an estimate for a minor bumper repair and after noticing a scuff on the front bumper, offered to buff it out for me free of charge and even washed the car (which was in desperate need).
Also, shout out to Charlene who is very prompt over email, very professional, and follows up all communications in a timely manner. You really can't go wrong at this place.
Hit a deer and needed auto body work done. This place was great. Good work, customer service was excellent and they even detailed my car which was nice since I have two dogs. They were very on top of everything, I hopefully won't need auto body work done again but if I do, I'll go back to them.
I needed a lot of cosmetic repair to sell a car and Shotwell made it so easy. Communicated well with me, my insurance, and got everything tidied up, even the unexpected stench from a bag is shrimp left in the trunk by my partner with Alzheimer's for over a year! Lol. They were so friendly, even helping me with a few extra things when I picked up the car cuz I'm disabled. And it sold! Hooray for Lisa and Charlene and staff!
As a new resident to Petaluma I was surprised to see that the reviews for many of the auto body shops were similar all had excellent ratings and reviews
My 2021 Kia Soul had. two different occurrences where significant damage was done to my car The first thing I realized that there is one adjuster who services at least the three shops I visited. As one owner told me that wherever I went the cost would be similar and the quality of the repair indistinguishable
Well that wasn't my experience . What distinguished these shops from one another is what I call customer service and having the experience and crew that is more like family with the knowledge and skills to address without any reservations to do the job to your satisfaction Charlene and Lisa are a team that. stands above any estimator and coordinates effortlessly to have your car ready to be repaired
They are honest, reliable and committed to return your car looking both inside and outside as if it rolled out of the showroom, They know their job so well there work is seamless Whether it was picking up the rental car or trying to figure out why and how my screen had dropped one of its readings Instead of saying take it to a Kia dealer their repair person took it on to read the manual and figure out what went wrong and brought it to the tire company who had lost one of the tire sensors
I have been a driver for over 50 years and never caused an accident but have visited many body shops on both coast and can say without a doubt this is the place to bring your car The other two places I visited it was subtle signs that made me wary for example one owner clearly stressed and on overload was so distracted (maybe a bad day. The other shop although wanting the business. did not make any tangible connections.
All the shops were rated similarly but if you want something above the "usual" Shotwell is the place to go You will be seen and receive the best price the best repairs and a commitment to quality
My car was involved in a bumper car accident.
Lisa and Charleen were amazing from the beginning to the end. It was the best experience I ever had with a service company.
The best customer service and my car looked like I just drove it off the dealership lot brand new.
Call this company for all your car repair needs! You will not be disappointed
A few weeks ago I used Shotwell's Auto Body and it was the BEST experience I have EVER had with an auto body shop. When I first arrived, I felt sad and defeated from my accident, not quite sure what to expect. I was greeted by the most kindest and effervescent ladies, Charlene and Lisa. They both immediately put me at ease with their warm smiles, kind words, knowledge, and positive energy. I came in feeling sad but within 20 minutes I left feeling amazing and like I was in great hands plus like I made a few new friends :)
I can thank this auto body shop enough for all their kindness and attention to detail when it came to my car. I'll be sending all of my friends and family your way! A special thank you to Charlene and Lisa for everything. It's rare to find such incredible customer service. I'm soo grateful!
Just wanted to add another great experience at Shotwell's. Lisa and Charlene made the process so painless and easy, and when I picked up my car I was blown away at how clean it was, with mats vacuumed and the interior cleaner than when I dropped it off. So rare to find that kind of attention to detail. Thanks again!