They turned an unfortunate accident into a pleasant experience. I got into an accident a month before I had to go back to college and Charlene was able to make the process simple and easy by firstly, alleviating my worry of my car not being fixed by the time school approached, helped in the process of acquiring a rental car, and provided excellent customer service. After I knew my car was in good hands, I asked them if they were able to install an aftermarket rocker panel for me for an additional cost. The mechanic talked to me step by step to ensure that I remained satisfied with the end result which I greatly appreciated. In the end I was more than satisfied with the repair and rocker panel installation (which was given at a great price that didn't break the bank) and will always recommend this auto body shop.
I went in to Shotwell seeking an estimate for the damages done to my car in an accident I was not at fault for. Not only was this my first time in Shotwell, this was my first accident. Charlene, the manager was AMAZING!!!!!!! I can not stress this enough. I have yet to have work done on my vehicle, and when I do it will be with Shotwell. Not only was Charlene EXTREMELY thorough in her assessment of my vehicles damages, she was also extremely informative. The information Charlene was willing to provide came in abundance, and I asked as many questions as I could. She, with a smile answered them all. Additionally she pointed me in the direction of a few people/services that would be in my price range (poor college student). With Shotwell/Charlene, it wasn't/isn't about making a dollar; its about community and informed choices.
I highly recommend this place. TALK TO CHARLENE!!! SHE IS AN ANGEL!!!!!
We took our car in for an Estimate to repair our hood, and received it via email for around $700. We were told it would be easy to find a used hood for our Honda Accord. This was a good price for us so we agreed to schedule the work. We took the car and nothing was mentioned about any changes to our estimate and that the car would be fixed a couple days later. The next phone call we received is that the car is ready and we can pick it up. To our SHOCK, when we picked it up the new total was $1200+. When we inquired why it was almost doubled from the estimate, she told us they had to paint the hood. We then asked why we were NOT notified to approve the extra work and expense. SHE said "I thought I told you there is a chance we might paint the hood". We then challenged her on why she didn't call us when the decision was made to paint, to clarify if we wanted to pay for the extra expense. The truth is we most likely would have said no because it is a commuter car for us and we will be donating it when we upgrade. We felt that this is not good business practice. They need to be better about communicating with customers when costs increase on a job. We will not be using them again and hope they take this message and be more transparent with their customers.