Reviews

  This is the best auto body shop I have ever been to. Jerry was so helpful and they did an incredible job on my car. My family used to paint cars. And I have never seen a paint job like they did it was incredible. Many of my friends would ask me where I got it done it was crazy.

  They did great work on fixing my front fender. Very flexible and fair. Hopefully I won't need any more body work any time soon but if I do they are at the top of my list.

  Friendly, responsive, and handled all communication with my insurance company. My 4 year old RAV4 looks brand new! I would highly recommend this shop. So good.

  Many thanks to Manager Charlene West and the team at Shotwell Auto Body. They replaced the rear bumper and repaired damage to the liftgate on my Toyota Prius. Perfect paint match. Super helpful with insurance and car rental. Patiently answered all my questions and explained every step of the repair process. The amazing customer service and outstanding quality of workmanship far exceeded my expectations. Peter N.

  I'd love to highlight Shotwell Auto Body for their excellent service. They have repaired my car on 3 different occasions. Charlene and Lisa are so knowledgable and helpful. This past fix they even gave me a discount because parts were taking so long to come in- something that was out of their control.
Soon after getting my car back another issue started that they fixed without charge despite thinking it was unrelated to the work they had just done on my car. The customer service at Shotwell is the silver lining to the hassle of being without your car when it needs repair.

  AAA recommended this shop after my car got damaged and I'm so glad they did! The customer service was phenomenal, my car looks good as new, and they were quick! Absolutely adored the office staff and how personable they were with me, we got lost talking and I felt like they were old friends. Highly recommend this shop!

  Working with Lisa (office manager) and Charlene (manager) really made for a seamless experience. As Shotwell's is also a preferred partner for my insurance, everything from the rental car to the repair process happened seamlessly. I hope I don't need repairs again anytime soon, but if I do, I'll definitely come back to Shotwell's.

  Best auto repair shop in Petaluma.
Believe me, I've been to about 10 other shops and no comparison.

  Had to get my car repaired because a faulty windshield installation at another shop resulted in water incursion, which in turn resulted in all sorts of problems. Charlene and the folks at Shotwell dealt with our insurance adjuster, set up the car rental, and got the problem(s) fixed with no fuss. Best service I've experienced in a long time. A++