Reviews

  I'd love to highlight Shotwell Auto Body for their excellent service. They have repaired my car on 3 different occasions. Charlene and Lisa are so knowledgable and helpful. This past fix they even gave me a discount because parts were taking so long to come in- something that was out of their control.
Soon after getting my car back another issue started that they fixed without charge despite thinking it was unrelated to the work they had just done on my car. The customer service at Shotwell is the silver lining to the hassle of being without your car when it needs repair.

  AAA recommended this shop after my car got damaged and I'm so glad they did! The customer service was phenomenal, my car looks good as new, and they were quick! Absolutely adored the office staff and how personable they were with me, we got lost talking and I felt like they were old friends. Highly recommend this shop!

  Working with Lisa (office manager) and Charlene (manager) really made for a seamless experience. As Shotwell's is also a preferred partner for my insurance, everything from the rental car to the repair process happened seamlessly. I hope I don't need repairs again anytime soon, but if I do, I'll definitely come back to Shotwell's.

  Best auto repair shop in Petaluma.
Believe me, I've been to about 10 other shops and no comparison.

  Had to get my car repaired because a faulty windshield installation at another shop resulted in water incursion, which in turn resulted in all sorts of problems. Charlene and the folks at Shotwell dealt with our insurance adjuster, set up the car rental, and got the problem(s) fixed with no fuss. Best service I've experienced in a long time. A++

  This is an amazing business. They are so responsive, attentive and so nice! I would recommend them to anyone who needs work done on their vehicle. Great service and results!

  Picked shotwell because of yelp reviews and got the excellence I expected. My car came back with body work done so well I couldn't tell where there was original dent. And my car was immaculately detailed

  Looking for an auto repair shop? Look no further! This is the place! I chose Shotwell based on other reviews on Yelp and was not let down. The day I called, Lisa was kind, helpful and scheduled me for an appointment for the next day. Charlene did a quick and thorough estimate and sent to insurance that afternoon for review. The next day I was ready to schedule the repair and within a few days (and ahead of schedule) my car was back to new! For outstanding customer service, excellent communication and professional work you absolutely need to go here! You will not be disappointed. Thank you Charlene, Lisa and Team!

  There's a reason why Shotwell has five stars on Yelp. The service is quite simply amazing and they totally go above and beyond. Took my car there to get an estimate for a minor bumper repair and after noticing a scuff on the front bumper, offered to buff it out for me free of charge and even washed the car (which was in desperate need).

Also, shout out to Charlene who is very prompt over email, very professional, and follows up all communications in a timely manner. You really can't go wrong at this place.